Festival FAQs

Any more questions - we're here to help you have an amazing experience! There's a chat box bottom right, email via the contact page or call 07398 551610

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When can I buy tickets?

Tickets are on sale NOW! They will arrive in time for Christmas. Please visit the Box Office, buying early gets you the best possible seats, Saturday sold out in just two and a half months in 2023 so don't delay!

Where is the Festival held?

The show takes place at Westpoint Arena, Clyst St Mary, Exeter, EX5 1DJ, the South West's premier event centre. We run once a year, the next event is the 28th August - 1st September. 2024. We are exploring running two shows in 2025 one at Westpoint and one in the North. Sign up below for news.

What times are the daytime events and Espectáculos?

Daytime events

  • 9am-545pm Friday
  • 8am to 545pm Saturday

Evening Espetaculos

  • 7pm-945pm Thursday
  • 7pm-945pm Friday
  • 7pm-945pm Saturday

Evening ticket holders may arrive from 4pm, but will not be able to go into the indoor arena until around 545pm - bring a brolly if raining, but we hope for Spanish sunshine - the long range forecast is looking great! Lots of food, dancing and shopping outside before the shows

Sunday matinee

  • 1pm-245pm

You may arrive from 1030am and La Plaza will be open until 4pm

Is there disabled access

Westpoint is fully accessible throughout the venue. We have a wheelchair platform for the Espetáculos. Parking is near the venue for badge holders

Is there any parking

There is ample FREE parking right next to the arena. The stewards will guide you on the way in. Disabled parking is very near the arena, please show your badge

Can I choose my seats?

You can choose your section, not your specific seats. As default, you are given the best possible seat at the time of booking, if you have any specific requests such as an aisle seat get in touch and we will do our utmost to accomodate them. We run our own ticketing because it means we can provide a personal service with 12hr a day phone support and specific help with all of your needs. Here is a visual of the seating plan, do get in. touch if you have any questions

Can I bring my dog?

Well behaved dogs are very welcome but must be kept on a lead at all times. For the Espetáculos with the stars, they must be happy and confident to be in the grandstand and not be worried by the lights and music

Can I take photographs

For the enjoyment of other guests, and because we have a large team of production photographers, we do not permit the use of cameras in the arena, but you may photograph outdoors.

Are there any other dates / venues

We run once a year at Westpoint - 2024 takes place 30th august - 2nd September. We are looking at the potential of a Southern and Northern show in 2025 / 26 - watch this space - sign up for the newsletter below!

Are the shows indoors or outdoors

The Espetáculos take place in the Westpoint indoor arena under a spectacular sound and light system. Food and drink is outside on La Plaza. Some of the artists will be found in La Galleria to the left hand side of the arena

Can I buy tickets on the day?

We expect all 2024 Espectáculos to be sold out before the Festival, but there may be some daytime tickets available. Tickets go on sale 1st December, buying early secures the best seats. Here is the Box Office

What's the difference between days and evenings

Daytime events on Thursday are masterclasses (equine, food and flamenco) Friday and Saturday have equestrian competitions - riders from around the UK. Plus all days have Food, Flamenco and shopping outdoors on La Plaza. The Espetáculos on Thurs / Fri / Sat nights and the Sunday matinee are where you will see all the headline stars

Which Espectáculo is the best?

They are ALL amazing, with some slight differences, the headline stars appear in all. Read more about this here

Can I buy Tickets for the Raffle online?

Yes you can! We are writing these onto strips when ordered, but they will only be torn and entered into the raffle at the show, the tombola will be mixed well, all streamed live on Facebook and you have equal chance off all entries! A little more to buy online due to processing fees. Buy raffle tickets here

Does a babe in arms need a ticket?

If the little one can sit on lap, no ticket required, if they need a seat, they need a ticket

Can I stay overnight

Unfortunately we are not able to offer overnight stays, Hill Pond Campsite is just a mile away

Is there any food and drink?

Lots! We have an array of amazing Spanish and Portuguese caterers and English food too. You'll love the flavour and fiesta feel

Is there a dress code?

Please be comfortable! Some dress up, some dress down. Smart casual would be the norm for a similar event in Spain or Portugal. VIP Hospitality in The Lisbon Lounge is also your choice. Dress to impress or come as you are! Please note in the event of poor weather, evening ticket holders on the Fri and Sat cannot go indoors until daytime events finish.

What is the seating like?

ALL seats are good, there are no restricted views, the grandstands only 12 rows high each side, an amazing intimate feel up close with the horses wherever you are seated. Bring a cushion if you want to be even more comfortable

Can I meet horses and performers?

Yes we have set times to meet some of the horses and have autographs with the stars

Why do we send tickets Special Delivery?

Physical tickers protect everyone against internet fraudsters - it's far easier for scammers to trick people when it's E-tickets additionally many of our elderly guests aren't comfortable with E-tickets. Physical tickets also mean we can check everyone in very quickly and are a lovely keepsake. Everything is tracked, traced and insured on Royal Mail special delivery the only option that will insure tickets. You'd be amazed how many people sign for their tickets and forget, or someone in the family does then puts them in a drawer. Special delivery which we charge at cost to us gives a process for every single problem that comes up including for example errors on an address. We run all of our own ticketing which avoids the booking feee you would pay with the big ticketing agencies which typically is more than Special delivery.

What is an Iberian Horse

The Iberian Horse comes from Spain and Portugal. You can read more about them here